Privacy Policy

1. Introduction

Herbicare AU ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

---

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and delivery address (when you place an order)
• Payment information — processed securely through our payment provider; we do not store card details
• Communications you send to us (e.g. customer service emails)
• Newsletter subscription preferences

We may also automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and referring URL, via cookies and analytics tools.

---

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping notifications
• Respond to customer service enquiries
• Send marketing emails (only where you have opted in; you may unsubscribe at any time)
• Improve our website and product range
• Comply with legal obligations

---

4. Disclosure of Your Information

We do not sell your personal information. We may share it with trusted third parties who assist us in operating our business, including:

• Shipping and logistics providers (to deliver your orders)
• Payment processors (Shopify Payments, Stripe, PayPal)
• Email marketing platforms (only if you have subscribed)
• Analytics providers (e.g. Google Analytics — anonymised data)

All third-party service providers are required to handle your information securely and only for the purposes we specify.

---

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You can control cookie settings through your browser, though disabling cookies may affect certain site functionality.

---

6. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses SSL encryption and our payment processing is handled through PCI-DSS compliant providers.

---

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us at hello@herbicare.com.au. We will respond within 30 days.

---

8. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 7 years.

---

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review it periodically.

---

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

📧 Email: hello@herbicare.com.au
🌐 Website: herbicare.com.au