Return Policy

Cancellation, Return & Refund Policy – Herbicare

 

Effective Date: April 17, 2025

At Herbicare, your satisfaction is at the heart of everything we do. We believe in providing high-quality wellness products with transparency and care.
Please read our return and refund policy carefully to understand your rights and responsibilities when shopping with us.

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1. General Return Policy

We accept returns in the following cases:

• If you receive a damaged, defective, or incorrect product.

• If you change your mind after receiving an order (conditions apply).

Your trust is important to us, and we aim to make the return process smooth while maintaining strict hygiene standards for the safety of all customers.

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2. Return Eligibility & Timeframes

• Notify us of any issue within 3 days (72 hours) of receiving your order.

• Return the approved item within 14 days from the date of return approval.

• All items must be:

  • Unused and unopened

  • Sealed and in original packaging

  • Free from damage or tampering

Non-Returnable Items:

• Opened or used products

• Perishable goods
  

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3. Change-of-Mind Returns

We understand that plans can change!
We accept change-of-mind returns under the following conditions:

• The product must be unopened, unused, and in its original sealed packaging.

• Return requests must be made within 14 days of delivery.

• Customers are responsible for return shipping costs for change-of-mind returns.

• A 25% restocking fee may apply.

• Refunds will be processed only after the returned item has been received and inspected.

Please note: For health and safety reasons, opened items cannot be accepted for change-of-mind returns.

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4. How to Request a Return

To initiate a return:

1. Email us at admin@herbicare.co.nz with:

   • Your order number

   • A brief description of the issue or reason for return

   • Clear photos if the product is defective or damaged

2. Wait for approval and return instructions from our Customer Care team.

3. Ship the item back securely following our instructions.

⚠️ Important:
Do not send any products back without receiving return authorization, as this may delay your replacement or refund.

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5. Return Address

Once your return is approved, we will provide you with the correct return address and further steps via email.

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6. Refunds (If Applicable)

• If a replacement cannot be arranged, a refund will be issued.

• Refunds will be processed within 30 business days to the original payment method.

• Transaction fees (e.g., Stripe, PayPal) may be deducted as per their policies.

• A 25% restocking fee may apply for change-of-mind returns.

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7. Order Cancellations

• Orders can be cancelled before dispatch (typically before 10:00 AM NZT on the next business day).

• Orders already shipped cannot be cancelled.

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8. Lost or Delayed Orders

If your parcel is lost or delayed:

• We will lodge an investigation with the courier service.

• Replacements (not refunds) are offered once the investigation is completed.

• Report any lost orders within 20 days of placing your order.

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9. Policy Accessibility

We believe in transparency.
Our return policy is:

• Linked in the footer on every page, including the checkout page.

• Clearly visible on product pages.

• Accessible without requiring login.

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10. Need Help?

We are here for you!
For any questions or support, please contact:

📧 Email: admin@herbicare.co.nz

Your wellness journey with Herbicare means the world to us. Thank you for trusting us!