Cancellation, Return & Refund Policy – Herbicare
At Herbicare, we prioritize delivering high-quality products. Due to the nature of our items, we have a strict return and refund policy to ensure product integrity and safety.
1. Returns & Refunds
- No Change-of-Mind Returns: We do not accept returns or refunds for change-of-mind purchases due to hygiene and safety reasons.
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Faulty, Damaged, or Incorrect Products: If you receive a damaged, defective, or incorrect product, we may offer a replacement only (no refunds).
- If you receive a damaged, defective, or incorrect product, we may offer a replacement only (no refunds).
- You must notify us within 3 days (72 hours) of receiving your order via admin@herbicare.co.nz with:
- Clear photographic evidence of the issue.
- Your order number and a brief explanation of the problem.
- We may request the product to be returned before sending a replacement.
- If approved, we will arrange a replacement at no additional cost.
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Shipping fees are non-refundable unless the error is on our end.
2. Order Cancellation
- Orders can only be canceled if the request is made before dispatch (typically by 10 AM the next business day).
- No cancellations will be accepted once the order has been shipped.
3. Lost or Delayed Orders
- If your order is lost in transit, we may issue a replacement (not a refund) after full investigation with the courier.
- You must report a missing parcel within 20 days of order placement to qualify for a resolution.
4. Refund Processing
- Refunds are issued only in cases where a replacement is not possible (at our discretion).
- Any approved refunds will be processed within 30 days through the original payment method.
- Any transaction fees (e.g., Stripe,PayPal, credit card fees) will be deducted as per the respective payment provider’s terms.
- Restocking Fees: In special cases where a refund is granted (outside of defective product claims), a 25% restocking fee will apply.
For inquiries, contact admin@herbicare.co.nz.