Return Policy

Cancellation, Return & Refund Policy – Herbicare

 

 

Effective Date: April 17, 2025

We are committed to ensuring your satisfaction with every purchase. While we specialize in wellness products that require strict hygiene standards, we also aim to provide a fair and transparent return experience.

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1. General Return Policy Summary

If you receive a damaged, defective, or incorrect product, we will gladly arrange a replacement at no additional cost.
Due to hygiene regulations, we do not accept returns for change-of-mind purchases.

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2. Return Eligibility & Timeframes

• Notify us within 3 days (72 hours) of receiving your order.

• Return the product within 14 days of approval.

• Items must be unused, sealed, and in original packaging.

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3. Non-Returnable Items

We cannot accept returns for:

• Opened or used items

• Perishable goods

• Personalized items or promotional bundles

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4. How to Request a Return

Email us at admin@herbicare.co.nz with:

• Your order number

• A short description of the issue

• Photos clearly showing the problem

If approved, we’ll provide return instructions.
We may request the item to be returned before issuing a replacement.

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5. Return Address

If your return request is approved, Herbicare Customer Care will advise you of the appropriate return address and next steps via email.

Please do not send any products back without receiving return authorization, as this may delay your replacement or refund.

For any return-related inquiries, contact us at:
admin@herbicare.co.nz

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6. Refunds (If Applicable)

• Only issued if a replacement is not possible

• Processed within 30 business days to the original payment method

• Transaction fees may be deducted as per Stripe/PayPal terms

• A 25% restocking fee may apply in special refund cases

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7. Order Cancellation

• Orders can be cancelled before dispatch (usually by 10 AM next business day)

• Orders already shipped cannot be cancelled

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8. Lost or Delayed Orders

• If your parcel is lost, we will investigate with the courier

• Replacements only (not refunds) are offered after the investigation

• Report within 20 days of placing the order

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9. Policy Accessibility

Our return policy is:

• Accessible without requiring login

• Linked in the footer on every page, including the checkout page

• Clearly displayed on product pages to ensure transparency throughout the shopping experience

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If you have any questions, we’re always happy to help!