Privacy policy
Last updated: 14 October 2026
1. Introduction
VP Health Limited, trading as Herbicare ("we", "us", "our"), protects your personal information in line with the New Zealand Privacy Act 2020 and its Information Privacy Principles. For Australian customers, we also follow the Australian Privacy Principles.
2. Information we collect
- Name, email, phone and delivery address when you place an order
- Payment information, processed by our payment providers (we do not store card details)
- Messages you send us
- Newsletter preferences
- Website usage data (IP address, browser, pages visited) collected through cookies and analytics tools
3. How we use it
- To process, deliver and support your orders
- To send order and shipping updates
- To send marketing emails if you opt in (you can unsubscribe any time)
- To improve our website and products
- To meet our legal obligations
4. Who we share it with
We never sell your information. We only share it with providers that help us run the store, such as couriers, payment processors (Shopify Payments, PayPal), our email platform and analytics providers (e.g. Google). Some of these providers store data outside New Zealand. We use providers that protect information to standards comparable to the Privacy Act 2020.
5. Cookies
We use cookies to remember your preferences and understand site usage. You can turn cookies off in your browser, but some features may not work.
6. Security
Our site uses SSL encryption, and payments are handled by PCI-DSS compliant providers.
7. Access and correction
You can ask to see or correct the personal information we hold about you by emailing admin@herbicare.co.nz. We'll respond within 20 working days.
8. Retention
We keep personal information only as long as needed. Order records are kept for 7 years for tax purposes.
9. Complaints
If you're not satisfied with how we handle your information, contact us first. You can also contact the Office of the Privacy Commissioner (privacy.org.nz).
10. Contact
Email: admin@herbicare.co.nz
VP Health Limited, Suite 14510, 17B Farnham Street, Parnell, Auckland 1052, New Zealand
GMP manufacturerd
Our herbal supplements are produced in facilities adhering to stringent Good Manufacturing Practices (GMP), ensuring the highest standards of quality and safety.
100% Vegan
We believe in the power of plants. All our plant-based supplements are proudly vegan, making them suitable for diverse dietary needs.
Gluten-Free
We ensure our products are gluten-free, catering to sensitivities and promoting broader accessibility for your wellness journey.
Carefully Selected Botanical Ingredients
Our botanical ingredients are sourced from trusted suppliers and selected according to our quality standards and responsible sourcing practices.
Third-Party Tested
For your peace of mind, our natural health products undergo rigorous third-party testing to verify purity, potency, and absence of contaminants.
New Zealand Owned & Operated
We are a New Zealand owned business, deeply committed to the health and well-being of our local community. When you choose Herbicare, you're supporting a local brand trusted by Kiwis.