Refund policy

Last updated: 14 October 2026

Herbicare (herbicare.co.nz) is a trading name of VP Health Limited, Auckland, New Zealand. This policy applies to orders delivered in New Zealand and Australia.

At a glance

Return window	14 days from delivery
Condition (change of mind)	Unopened, unused, sealed, in original packaging
Return method	By post (courier/mail)
Return shipping	Paid by customer for change of mind. Paid by us for damaged, faulty or incorrect items
Restocking fee	None
Refund time	Within 7 days of receiving your return, to your original payment method

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1. Change-of-mind returns

• Request a return within 14 days of delivery.
• Items must be unopened, unused and in original sealed packaging. For hygiene and safety reasons, opened supplements cannot be returned for change of mind.
• You pay the return shipping cost. Original shipping charges are not refunded.
• There is no restocking fee.

2. Damaged, faulty or incorrect items

• Please contact us as soon as possible, ideally within 7 days of delivery, with your order number and clear photos.
• We cover return shipping and offer a replacement or full refund, including original shipping.

3. How to request a return

1. Email admin@herbicare.co.nz with your order number, the item(s) and the reason for return (plus photos if damaged or faulty).
2. We'll reply within 2 business days with approval and the return address.
3. Post the item back securely within 14 days of approval. We recommend a tracked service.

Please don't send items back without approval, as this may delay your refund.

4. Refunds

• Once your return is received and checked, we issue the refund within 7 days to your original payment method.
• Your bank may take a further 3–5 business days to show the funds.

5. Order cancellations

• You can cancel for a full refund any time before your order is dispatched. Orders placed before 12:00 PM (NZ time) on a business day are usually dispatched the same day.
• Once dispatched, the order can be returned under section 1.

6. Lost or delayed parcels

• If your parcel hasn't arrived, contact us within 20 days of ordering.
• We'll lodge a claim with the courier and send a replacement or issue a full refund.

7. Your consumer rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law (Australia).

8. Contact

Email: admin@herbicare.co.nz
VP Health Limited, Suite 14510, 17B Farnham Street, Parnell, Auckland 1052, New Zealand